Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.
This policy is effective from 15th November 2022.
Any revised policy will apply only to data collected after the new policy comes into effect.
What information do we hold on you?
We may collect the following information:
contact information including email address
demographic information such as postcode
We receive, collect and store any information you enter on our website or provide us in any other way, including interacting with us on social media, sending an enquiry, or commenting on blogs. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. Your IP address is the number assigned to computers connected to the Internet. This is essentially “traffic data” which cannot personally identify you, but is helpful to us for marketing purposes and for improving our services. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, and communications), comments, feedback, product reviews, recommendations, and personal profile.
What we do with the information we gather and why we gather your information
We may use the personal information gathered in our normal course of business primarily to provide the products, services, offers or news you have requested, and also for administration purposes with your consent:
to provide and operate the services
to confirm identification when you contact us
to provide our Users with ongoing customer assistance and technical support
to keep you informed of any special offers or promotions that we believe might be of particular interest to you
to communicate with you in the event that any products or services you have requested are unavailable
to review the conduct of and to administer/operate your accounts
for statistical analysis, including automated techniques
for record-keeping purposes
for market research
to track activity on our website
to improve and monitor our customer service to you
To comply with any applicable laws and regulations.
for any other purposes deemed necessary for business
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Disclosure of your information to service providers
In order to provide our products and services, we may need to pass information on to our agents and sub-contractors or appoint other organisations to carry out some of the processing activities on our behalf, such as freelancers.
Transfer of your information outside the European Union
We may need to transfer your personal data outside of the European Union in order to provide you with the services and products you require. Some of these countries may not have laws that protect privacy rights as extensively as in the European Union. If we do transfer your personal information to other territories, we will take proper steps to ensure that your information is properly protected and ensure that we will only deal with suppliers outside the EU who are GDPR compliant and have policies in place to protect your data.
Cookies are small data files which are stored on your computer, mobile phone or device. Cookies may be placed on your device when you visit a website or open a marketing email.
We also set third party cookies to allow you to easily link to third parties you may be subscribed to, such as Facebook or Twitter. We do not control these cookies and how your information may be used, so please visit the third parties’ websites for more information on these cookies.
We do not set any personally identifiable information in cookies, nor do we employ any data-capture mechanisms on our website other than cookies. You may choose to disable cookies through your own web browser’s settings. However, disabling this function may diminish your experience on our website and some features may not work as intended.
Changing your personal information
If you believe that we are storing details relating to you and that these are incorrect or you wish to remove them, please contact us at email@example.com. We will promptly correct any information found to be incorrect.
Links to other websites within our own website
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information and your rights to access your personal information
We will never sell, distribute or lease your personal information to third parties. We will only pass on your personal information if we are required by law to do so, with your consent. You may request details of personal information which we hold about you under the Data Protection Act 1998 and GDPR 2018.
You have a right to receive a copy of the personal data that we hold about you. To obtain a copy of the personal information we hold on you, please email firstname.lastname@example.org and ask for a Subject Access Request form.